Introduction:
Societies have always had regulations that manage their affairs, operations, and interests, and protect them from disasters and dangers.
This is a law of nature, it does not change but adapts with circumstances and conditions.
I am going to discuss the different roles in society and its responsibility in risk management and the effects of rapidly changing technology on these roles
Technology, Engineering, and Risk:
Technology is the usage and knowledge of tools, techniques, crafts, systems or methods of organization in order to solve a problem or create an artistic perspective. Engineers apply technology, scientific knowledge, mathematics, economics and ingenuity to develop solutions to meet economic and societal needs.
Engineering disciplines started to shape in early 18th century with the industrial revolution, as these disciplines evolved, companies and other organizations had the tendency to finance engineers in order to invest in their technical skills to produce complex and mega projects.
As some projects are hazardous and may thread the public or environment (examples include development of nuclear weapons, extraction of oil), engineering projects became subject to controversy, there is when the need for risk management arose.
As engineering projects seriously affected people’s life (whether positively or negatively), governments started to issue laws and regulations that controls the quality of products (or projects) and manage hazards and accidents that may result from these projects.
Example: invention of the automobiles led to issuance of traffic laws and motor vehicle safety standards.
Risk Responsibility in an Engineering Company:
engineering companies (or companies that contain engineering activities) have a typical responsibility/duty system, we will review this system considering roles and risks:
- Owner: at the top of the organizational hierarchy, responsible for providing the capital required to run the company, owners are usually represented by a board which has the authority to take decisions that guide the organization as a whole towards sustainable development. Risk impacts for owners are massive and include capital loss, but usually have low rate of occurrence which lessens risk overall measure. Owners are responsible for enforcing safety policies and practices.
- Scientist: is the key motive to sustain company’s progress, scientists role is trivial but very essential: providing knowledge that drives higher profit or greater market share. Scientists role has remarkable importance in high-tech companies, but still risk responsibility is very low as they are not directly interfering in company’s business.
- Engineer: engineer’s main objective is to deliver a product that meets the specifications set by management. Engineers role is involved with all technical activities throughout a product’s life cycle. Engineers can also be technical project managers. Ideally, engineers are not blamed for faults when product meets specifications; but in the real world engineering mistakes play a major role in accidents, these mistakes (faults) can be reduced through proper management of projects and producing safe designs.
- Technician: are the workforce and responsible for delivering tasks as requested by engineers.
- Worker: is involved in routines that do not require high skills and thus has a minor effect on the business.
- Manager: is the role who’s partially or totally responsible for managing all internal and external operations, as well as controlling profit, cost, and risk. With great power given to managers to perform their duties comes great responsibility: managers are usually responsible for company’s activities and image in the public and the government, they have the culture of ‘doing the right thing’ [Kytle and Ruggie 2005]. And therefore manager’s role is very hazardous and they’re usually liable for accidents caused by the company.
On 11/Jan/2011, the White House oil spill commission released its final report detailing faults by the companies that led to the Deepwater Horizon oil spill in the Golf of Mexico (AKA Mocondo accident), it concluded with the following statement blaming the management of Macondo well: “Better management of decision-making processes within BP and other companies, better communication within and between BP and its contractors and effective training of key engineering and rig personnel would have prevented the Macondo accident”.
Risk Responsibility in society:
a society is a subset of people who are associated in some sense, it is driven by both economy and politics, which are controlled by a government.
Roles within a society are quite similar to roles within a company that we have discussed earlier, each has it’s hazards and benefits, these roles include [Kytle and Ruggie 2005]:
The following diagram represents the responsibilities of major roles mentioned before:

Changing Technology:
Digital revolution has taken place since 1980 and continues to the present day, it has increased the reliance of people on technology like never before.

This chart shows the massive growth in technology reliance through twenty years only, through these numbers, we can conclude that information is the new goldmine that companies rely on, it has a huge impact on today’s businesses and economies. And individuals now have the ability to transfer information freely [Williams 2002-3], and have instant access to knowledge that would have been difficult or impossible to find previously.
This changing technology radically changed the way individuals and companies interact, companies were given access to much larger markets, and thus to information related to their customers, which raised new concerns like privacy invasion, copyrights pirating, and mass surveillance.
I have conducted a survey to measure how much people rely on technology, the survey questioned 12 technology users from different disciplines of their ability to change their technology provider to another one if they felt that their privacy was threatened:

users can not change technology for the the very same reasons they are attached to it: information, 50% will keep their email service provider even if they felt that their information was misused because they are afraid of losing their information.
Bishop [2003] said that most websites require users to give (implicit or explicit) permission for system administrators to read their files. In some jurisdictions, an explicit exception allows system administrators to access information on their systems without permission in order to protect the quality of service provided or to prevent damage to their systems.
There are some other issues that concern users as well [FSF 2009]:
- Education: how children will be educated in the new change and what influence it will have on their future.
- Security: will my information be used to threat my own or my family’s safety?
- Monopoly: why internet is led by few companies who are cyber attacked by countries? [Drummond 2010]
- Standards: what standard exist in new technologies (e.g. www), can they be abused? and how will they insure my safety?
- Information overlapping: which information is true?
- Human and Moral rights: how do I know that technology that i’m using is not collecting unauthorized information about me? [Becker and Bucknell, 2009]
Now here come the real gap, each of the mentioned points represent a risk or a hazard, now when accidents happen, who will protect him or grants his rights?
With the industrial revolution in the 18th century, UK government faced a challenge like child labour, this issue was dealt with many acts starting from Factories Act 1833.
But now the case is different, companies’ globalisation freed them from local regulations and laws, as technology was changing rapidly, and different online societies were formed, governments have failed to cope with this change, a gap was left between the consumer and technology companies.
Wheeler [2007] argued that consumers gave up their rights to sue if things go wrong, they can not sue software vendors because all software licences forbid lawsuits!
Nearly 13 years after the popularization of the internet, the European Union issued Regulation (EC) No 45/2001 on the protection of individuals with regard to the processing of personal data. US, UK, and other countries also started to issue acts that protect privacy and national security.
The white house, [2011] cyberspace policy review states the following: “with the broad reach of a loose and lightly regulated digital infrastructure, great risks threaten nations, private enterprises, and individual rights. The government has a responsibility to address these strategic vulnerabilities”.
Conclusion:
The risk responsibility system that I have discussed earlier still applies now, information is the new revenue in the new digital era, governments will always have to take the full responsibility of information abuse before their people, even with globalization and outsourcing and all the other pros and cons of technology, people still believe that their governments will still make the right decisions and will enforce companies to comply with regulations and standards that maintain their safety and benefit.
As technology is becoming more complicated, Governments, enterprises, and individuals must collaborate to realize the risks and the full potential of the information technology revolution.
References
- Becker, A and Bucknell,D 2009. the International Journal of Computer, the Internet and Management, Volume 17 ,Number SP3. December.
- Bishop, M 2003. Computer Security: Art and Science. Pearson Education Inc. p19.
- Drummond, D 2010. A new approach to China. Google Inc.. 2010-01-12.
- Free Software Foundation 2009. windows 7 sins. FSF.org.
- Hobbes, Thomas 1651a. Leviathan. C.B Macpherson (Editor). London: Penguin Books (1985).
- Kytle, B and Ruggie, J G 2005. Corporate Social Responsibility as Risk Management: A Model for Multinationals. Social Responsibility Initiative Working Paper No. 10.
- Stiglitz, J 2008. The Fruit of Hypocrisy. The Guardian. Retrieved on 16/09/2008.
- The White House 2011. Cyberspace policy review: assuring a trusted and resilient information and communications infrastructure.
- Wheeler, David A 2007. Why Open Source Software / Free Software. Rev Apr 2007. dwheeler.com.
- Williams, S 2002-3. Free as in Freedom: Richard Stallman’s Crusade for Free Software. O’Reilly Media.